Welcome to Property Concierge Group ("PCG," "we," "us," or "our"). PCG is an LLC organized under the laws of the State of Texas, with its registered office at 9901 Brodie Lane. Suite 160 MLB 1507. Austin, TX. 78735.
These Terms of Service ("Terms") govern your use of the remote rental coordination services offered by PCG through our website at propertyconciergegrp.com and through our service agreements. By signing up for service, signing a Service Agreement, paying a subscription fee, or otherwise using our services, you ("you" or "Owner") agree to be bound by these Terms. If you do not agree, do not use our services.
These Terms form a binding contract between you and PCG. Please read them carefully.
PCG is a remote concierge coordination service for owners of long-term residential rental properties in Austin, Texas, and surrounding areas. We act as the primary point of contact between you and your tenant, triage issues, and coordinate vendors on your behalf, all remotely.
We charge a flat monthly subscription fee of $249 per property under management. There are no setup fees, onboarding fees, reactivation fees, or exit fees.
PCG operates 100% remotely. We never visit the property and never take possession or control of it.
During an active subscription, PCG will:
3.1. Serve as the primary point of contact between you and your tenant for non-emergency and emergency communications.
3.2. Triage tenant issues and determine appropriate next steps, including whether and how to engage a vendor.
3.3. Coordinate with vendors for repair and maintenance work, including obtaining bids, scheduling, and follow-up.
3.4. Maintain a vetted vendor network with preferred pricing negotiated for our clients.
3.5. Provide a branded tenant playbook for your property, including move-in instructions, emergency contacts, and property-specific information.
3.6. Provide a monthly summary report of communications, repair activity, and any issues that arose during the billing period.
This section is essential to understanding our role. PCG is a coordination service. We do not perform any of the following:
4.1. No handling of money. We do not collect rent, security deposits, or any other tenant payments. Rent is paid directly from the tenant to you. PCG never holds or transmits your funds.
4.2. No lease services. We do not draft, sign, interpret, or enforce leases. Lease decisions are your responsibility, and you should engage your own attorney for lease matters.
4.3. No tenant placement. We do not screen, place, or onboard new tenants. Tenant placement is handled by a separate partner brokerage under a separate written agreement (see Section 10).
4.4. No legal services. We do not handle evictions, legal notices, or any legal proceedings. You must engage your own attorney for eviction and legal matters.
4.5. No physical work. PCG never performs any physical work at the property and never appears on-site.
4.6. No vendor markups or referral fees. We do not mark up vendor invoices, take referral fees from vendors, or otherwise profit from repairs. Vendors invoice you directly.
4.7. No possession of the property. PCG does not take possession or control of the property at any time.
4.8. No property management as defined under TREC rules. PCG does not provide property management services as defined under Texas Real Estate Commission rules. We are a coordination service. We do not hold a real estate license, and nothing we do requires one. If you require licensed property management, you must engage a licensed property manager separately.
5.1. Subscription fee. $249 per month, per property under management.
5.2. Active subscription periods. Your subscription is active only during periods when a tenant is in residence at the property. The subscription pauses automatically during vacancy.
5.3. Initial payment at signing. When you sign your Service Agreement, PCG collects $249, your first full month of service upfront. Your subscription becomes active at signing, and we begin work on your property and tenant playbook immediately. PCG does not charge a separate setup or onboarding fee; the first month's payment covers this preparatory work.
5.4. Recurring billing. How regular billing begins depends on your tenant's move-in date:
Either way, you are paid through your tenant's move-in. Regular billing of $249 occurs on the 1st of each month thereafter and continues for as long as a tenant is in the home.
5.5. Pause for vacancy. To pause your subscription for an upcoming vacancy, you must provide at least 10 days' written notice before the 1st of the month. The subscription resumes on the move-in date of a new tenant or on a date you designate.
5.6. No additional fees. PCG does not charge setup fees, onboarding fees, reactivation fees, or exit fees.
5.7. Payment method. All payments are processed through Stripe. You must provide a valid credit card or bank account for autopay and authorize PCG to charge that payment method on the schedule described above.
5.8. Late payment. If a payment is not received within 10 days of its billing date, we may suspend services until your account is current. Suspension does not relieve you of any accrued fees.
5.9. Taxes. All fees are exclusive of any applicable taxes, which are your responsibility.
6.1. Month-to-month. Your subscription is month-to-month. You may cancel at any time by providing at least 10 days' written notice before the 1st of the month.
6.2. No cancellation fees. There are no cancellation fees or penalties.
6.3. PCG's right to cancel. Cancellation goes both ways. PCG reserves the right to cancel your subscription at any time, with at least 10 days' written notice, for any reason, including but not limited to: abusive, hostile, or disrespectful conduct toward PCG staff, vendors, or tenants; repeated failure to respond to communications in a timely manner; failure to pay vendor invoices or PCG fees; requests that fall outside the scope of our service or that would require us to act outside of normal business practices; conduct that we reasonably believe exposes PCG to legal, reputational, or operational risk; or any other circumstance in which we determine, in our sole discretion, that the working relationship is no longer viable.
6.4. Immediate cancellation by PCG for cause. PCG may cancel your subscription immediately and without the 10-day notice period in cases of: threats or harassment toward PCG staff, vendors, or tenants; fraud, misrepresentation, or illegal activity; non-payment beyond 30 days; or any conduct that places any person's safety at risk.
6.5. No cancellation fees (mutual). Neither party owes the other any cancellation fee or penalty. If PCG cancels under Section 6.3 or 6.4, you remain responsible for any fees accrued through the effective cancellation date and for any open vendor invoices.
6.6. What happens after cancellation. Upon cancellation by either party, PCG will cease all services. You remain responsible for any open vendor invoices, ongoing tenant relationships, and any agreements PCG facilitated on your behalf during the subscription term.
By using PCG's services, you agree that you will:
7.1. Maintain ownership and legal authority over the property throughout the term.
7.2. Carry adequate property insurance, including liability coverage appropriate for a tenant-occupied rental property.
7.3. Pay vendors directly and promptly upon receipt of vendor invoices.
7.4. Communicate any changes in tenant status, ownership, or property condition to PCG within 5 business days of the change.
7.5. Authorize PCG to communicate with your tenant on your behalf during the subscription term.
7.6. Comply with all applicable federal, state, and local landlord-tenant laws, fair housing laws, and ordinances, including the Texas Property Code.
7.7. Provide PCG with accurate and complete property information during onboarding and update that information as needed.
7.8. Maintain the property in habitable condition in compliance with the Texas Property Code, including all required smoke alarms, security devices, and other statutory requirements.
7.9. Approve vendor bids and authorize repairs in writing (email is acceptable) before work proceeds.
You acknowledge that PCG cannot perform these responsibilities for you, and that any failure on your part may limit or prevent us from performing our services effectively.
8.1. Independent network. PCG maintains a vetted network of independent vendors and contractors. Vendors are not employees, agents, or subcontractors of PCG.
8.2. Direct contracting. You contract with vendors directly through the vendors' own invoices and terms. PCG facilitates introductions and coordinates work but is not a party to any vendor agreement.
8.3. No markups, no referral fees. PCG passes through any preferred pricing it has negotiated and does not add markups, take referral fees, or otherwise profit from vendor transactions.
8.4. Your verification responsibility. You are responsible for verifying vendor licensing, insurance, and quality of work before authorizing repairs. PCG's inclusion of a vendor in our network is not a warranty or guarantee of the vendor's performance.
8.5. Outside vendors. You may use vendors outside the PCG network at your discretion. Pricing for outside vendors is not subject to PCG's preferred rates, and PCG's coordination of outside vendors is provided on a best-efforts basis.
9.1. Tenant placement services are not included in your PCG subscription and are not part of these Terms.
9.2. Tenant placement is handled by a separate partner brokerage, Compass, under a separate written agreement at standard market terms. PCG receives no compensation from Compass for tenant placement.
9.3. You are not obligated to use the partner brokerage. You may use any licensed brokerage of your choice for tenant placement.
9.4. Your PCG subscription pauses during vacancy regardless of which brokerage handles placement, per Section 5.5.
10.1. PCG materials. All branded materials provided by PCG, including the tenant playbook, templates, summary reports, and any other content we deliver, remain PCG's intellectual property. We grant you a non-exclusive, non-transferable license to use these materials solely for the operation of your rental property during the active subscription period. Upon cancellation, the license terminates, and you must cease distributing or making new copies of the materials.
10.2. Owner content license to PCG. You grant PCG a non-exclusive, royalty-free license to use the property address, photos, descriptions, and basic property information for service-related purposes, including communicating with tenants, vendors, and the partner brokerage.
10.3. No transfer of trademarks. Nothing in these Terms transfers any trademark, service mark, or logo rights from PCG to you, or vice versa.
11.1. Owner information. PCG agrees to keep your information confidential, including financial information, tenant information, and property-specific details.
11.2. Permitted sharing. PCG may share necessary information with vendors and the partner brokerage solely for the purpose of fulfilling its services under these Terms.
11.3. Legal disclosure. PCG may disclose information when required by law, court order, or other legal process, or as necessary to protect our rights or the safety of any person.
11.4. Survival. This Section 11 survives termination of these Terms for a period of three (3) years.
12.1. Coordination service only. PCG provides a coordination service. We do not warrant any specific outcome — including but not limited to tenant satisfaction, repair quality, vendor timeliness, or property performance.
12.2. No professional advice. Nothing PCG communicates constitutes legal, tax, accounting, real estate, or investment advice. Our summaries, recommendations, and observations are provided for your convenience only, and you should consult licensed professionals for advice on any of those matters.
12.3. As-is. Except as expressly stated in these Terms, PCG's services are provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
This section is critical. Please read it carefully.
13.1. Coordination role. PCG is a coordination service and is not liable for:
13.2. Liability cap. PCG's total aggregate liability under these Terms — whether in contract, tort (including negligence), strict liability, or any other legal theory — is capped at the total fees paid by you to PCG in the twelve (12) months preceding the event giving rise to the claim.
13.3. Essential basis. You acknowledge that the fees charged by PCG reflect the allocation of risk set forth in this Section 13, and that without these limitations, PCG would not be able to offer its services at the stated price. These limitations are an essential basis of the bargain between you and PCG.
13.4. Statutory exceptions. Some jurisdictions do not allow the exclusion or limitation of certain damages. If applicable law prohibits a specific limitation here, that limitation will apply only to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless PCG, its officers, members, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
15.1. PCG may update these Terms from time to time. For non-material changes (such as clarifications, formatting, or contact updates), the updated Terms take effect when posted to our website.
15.2. For material changes — such as fee changes, scope changes, or changes to dispute resolution — we will provide active subscribers at least 30 days' advance notice by email before the effective date.
15.3. Your continued use of the service after the effective date of an updated version constitutes acceptance of the updated Terms. If you do not agree to a material change, you may cancel under Section 6 before the effective date.
16.1. Governing law. These Terms and any dispute arising out of or relating to them are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.
16.2. Mandatory mediation. Before filing any arbitration or lawsuit, the parties agree to submit any dispute to good-faith mediation with a mutually agreed mediator. The parties will share the cost of mediation equally. Mediation must be initiated within 60 days of written notice of the dispute.
16.3. Binding arbitration. If mediation does not resolve the dispute within 60 days of the first mediation session, the dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Travis County, Texas. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.
16.4. Venue for any court action. To the extent any claim is not subject to arbitration (for example, a small-claims action or a request for injunctive relief), the exclusive venue is the state and federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.
16.5. Class action waiver. You waive any right to participate in any class action, class arbitration, or representative proceeding against PCG. All claims must be brought in your individual capacity.
16.6. Attorneys' fees. In any dispute under these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.
17.1. Entire agreement. These Terms, together with your signed Service Agreement and any documents expressly incorporated by reference, constitute the entire agreement between you and PCG and supersede all prior agreements, communications, and understandings — whether written or oral — relating to the subject matter.
17.2. Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed. The remaining provisions will continue in full force and effect.
17.3. No waiver. PCG's failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision. Any waiver must be in writing and signed by PCG to be effective.
17.4. Assignment. PCG may assign these Terms in whole or in part — including to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets — without your consent. You may not assign these Terms without PCG's prior written consent. Any assignment in violation of this section is void.
17.5. Notices. Unless these Terms specify otherwise, all notices must be in writing. Email is sufficient. Notices to PCG must be sent to hello@propertyconciergegrp.com. Notices to you will be sent to the email address on your account.
17.6. Force majeure. PCG is not liable for any failure or delay in performance caused by events beyond our reasonable control, including without limitation acts of God, natural disasters, severe weather, fire, flood, pandemic, government action, war, terrorism, civil unrest, labor disputes, internet or utility outages, or third-party vendor failures.
17.7. Independent contractor status. PCG is an independent contractor. Nothing in these Terms creates an employment, agency, partnership, joint venture, or fiduciary relationship between you and PCG. Neither party may bind the other or hold itself out as having authority to do so.
17.8. Third-party beneficiaries. These Terms are for the benefit of you and PCG only. There are no third-party beneficiaries.
17.9. Headings. Headings are for convenience only and do not affect interpretation.
17.10. Counterparts; electronic signatures. Any related agreement may be executed in counterparts, and electronic signatures and acceptance (clickwrap) have the same legal effect as handwritten signatures.
Questions about these Terms? Reach us at:
Property Concierge Group
Email: hello@propertyconciergegrp.com
Web: propertyconciergegrp.com
Last updated: May 5, 2026